Security

How Walbi protects your funds

Segregated custody, cold storage, encryption and round-the-clock monitoring. Here is how your assets are protected at every layer.

How your funds are held

Cold storage

Client funds are held in segregated custody, separate from company funds, with the majority kept offline in cold wallets.

Reserve fund

An internal reserve fund stands behind the platform to cover extraordinary events.

2FA & encryption

Multi-factor authentication and end-to-end AES-256 encryption on every account.

24/7 monitoring

A dedicated risk team watches for anomalies around the clock, so suspicious activity is caught before it reaches your account.

Securing your account

Turn on two-factor authentication, it is the single strongest protection for your account.

Use a unique password and keep your email account protected too.

Identity verification (KYC), powered by SumSub, keeps stolen and fraudulent accounts out of the platform.

Watch out for phishing. Always check you are on walbi.com or app.walbi.com before signing in. Walbi staff will never ask for your password, 2FA codes or private keys.

Security FAQ

Who holds my funds?

Walbi holds client funds in segregated custody, separate from company funds. The majority is kept offline in cold wallets.

What happens in an extraordinary event?

An internal reserve fund stands behind the platform to cover extraordinary situations.

How is my personal data protected?

Data is encrypted with AES-256. Identity verification runs through SumSub, a leading KYC provider, and is never shared beyond what verification requires.

How do I secure my own account?

Enable two-factor authentication, use a unique password and only ever sign in on walbi.com or app.walbi.com.

I found a security issue. Who do I tell?

Write to [email protected] and our team will pick it up. We appreciate responsible disclosure.